Letting someone into your home for the first time is a bigger decision than the price suggests. So here is exactly what happens, start to finish.
The call, or the form
We ask about your home rather than quoting from a rate card: bedrooms, bathrooms, levels, flooring, pets, and what is prompting the call. Most homes can be quoted accurately in two minutes without anyone visiting. If yours genuinely needs a walkthrough, we will say so.
Before the first visit
We agree access — lockbox, keypad or key — and a day and time. You tell us anything specific: the room that is off-limits, the pan that does not go in the dishwasher, where the dog stays, the surface that needs a particular product.
The visit itself
- You get a text when we arrive
- We work from a written checklist, room by room
- We bring everything — you do not supply anything unless you want us to use your products
- You get a text when we finish
The walkthrough
Before we leave, we walk the house. Not a formality — it is where things get caught. If you are home, we will walk it with you. If not, we walk it anyway and tell you about anything worth knowing: a slow drain, a leak under a sink, something that broke, something we could not access.
Why the first one takes longer
Because we are learning the house. First visits routinely run longer than subsequent ones, and often start as a deep clean to establish a baseline. From the third visit the same home takes noticeably less time — which is exactly why recurring service is priced the way it is.
If it is not right
Tell us within twenty-four hours and we come back and re-clean it, no charge and no debate. That is not marketing copy. People do the work, people occasionally miss things, and what matters is what happens next.
What it costs, and why we ask so much first
Pricing follows bathrooms, levels and flooring far more than bedroom count, because those are what actually drive the hours. That is why we ask about the house rather than quoting from a rate card — a firm price given without those questions is a price that will need renegotiating once somebody sees the house.
We do not upsell on the day
Nobody will arrive, look concerned, and tell you the job is bigger than quoted. If we genuinely misjudged something, we do the visit at the agreed price and have an honest conversation about future visits. Renegotiating in your hallway is not a thing we do.
Cancellations and changes
Twenty-four hours notice and there is no charge, either direction. If we have to move a visit, you get as much notice as we can give plus an alternative — not a cancellation and a shrug. Storms, guests and contractors are normal on the Shore and we plan for them.
Building the house notes
After the first visit we write down what matters: which products for which surfaces, what is off-limits, where the dog stays, how you like the towels. That is why the third visit is better than the first, and why the same cleaner every time is worth more than it sounds.
And if it is not for you
There is no contract and no minimum term. If it is not working, tell us. We would much rather know than have someone quietly stop answering the phone — and occasionally what we learn from that conversation improves the service for everyone else.
Get a free estimate, or call and talk it through.